Why choose this training?
- The Mental Capacity Act states that it is necessary to obtain a person’s view as to their choices and wishes
- involving users of the service and their carers has become a central plank of strategic planning in both social and health care provision
- due to having had a previous lack of opportunity to contribute to their own care or support plans and service delivery many individuals lack confidence to say what they want or cannot language it in a way that fits in with the organisation
- in the past there has existed a (sometimes justifiable) fear that advocating for what you want will give users of the service a negative reputation and a decreased service
- practitioners may need to learn new skills in order to facilitate meaningful engagement with users of their service
- for both sides to work fully together the organisation will need to become more skilled at listening and the users of the service clearer at articulating needs and desires
- positive results ~ a mutual valuing of views and experience, an understanding of the process of service development and delivery and support that is person centred
Length of course: 1 day 9.30 – 4.30
for users of the service this can be delivered in 2 x ½ day
Expected outcomes:
- examine their language and ensure that it is inclusive not exclusive
- clarify their purpose in consultation
- self advocate or facilitate advocacy
- have the confidence to challenge with assertiveness not aggression
- look at and identify the emotional states which help or hinder inclusion
- use a variety of methods for consultation with people with a sensory or physical impairment
- identify what hasn’t worked in the past and why
- find new innovative and reaffirming ways of engaging with users of the service
By the end of the course participants will be able to
{please note, these outcomes will be different if the course is bought
in exclusively for users of the service}
Nature of training:
Maximum of 16 staff members or a group of 8 users of the service. Exercises will range from lecture style input (small) to discussion and small group work and individual sharing within pairs.
Hand outs will be provided to reinforce all theoretical input.
Some drama and visual work will be included.
