A 1 day training in working alongside people with dementia, in a way that facilitates maximum communication. The course gives practical tools for interacting with a range of expressed emotions, whether anger, appreciation or confusion, in order for the underlying issues to be fully heard and attended to. Staff find that this day provides clarity, inspiration and renewed enthusiasm for their job. It is also very relevant for unpaid carers, partners and family members. This day is a closed course for Hertfordshire Care Providers Association.